First Mile Process Specialist, Amazon Customer Excellence System (ACES)
A
Amazon
📍 Osasco, Brazil, Brazil
Job Description
Description
As a Process Specialist for Amazon's First Mile operations, you will be the guardian of quality control for our Vendor Flex, Seller Flex, and Easy Ship programs at Earth's most customer-centric company! You will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) across our First Mile network in Brazil.
You will work with teams across Operations, Learning, Finance, Transportation, and other supporting functions to find defects and opportunities, measure performance, and track changes. As an ACES Process Specialist, you are the Subject Matter Expert on all First Mile processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner.
Key job responsibilities
• Being the Subject Matter Expert (SME) on all First Mile operational processes (Vendor Flex, Seller Flex, Easy Ship);
• Leading process integration efforts at First Mile nodes (VF/SF/ES sites);
...
As a Process Specialist for Amazon's First Mile operations, you will be the guardian of quality control for our Vendor Flex, Seller Flex, and Easy Ship programs at Earth's most customer-centric company! You will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) across our First Mile network in Brazil.
You will work with teams across Operations, Learning, Finance, Transportation, and other supporting functions to find defects and opportunities, measure performance, and track changes. As an ACES Process Specialist, you are the Subject Matter Expert on all First Mile processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner.
Key job responsibilities
• Being the Subject Matter Expert (SME) on all First Mile operational processes (Vendor Flex, Seller Flex, Easy Ship);
• Leading process integration efforts at First Mile nodes (VF/SF/ES sites);
...