Finnish speaking Technical Support Advisor in Malaga, Spain!
C
Confidential
📍 málaga, andalucía, Spain
Job Description
We are currently recruiting for an exciting Finnish speaking Technical Support Advisor in Malaga, Spain!
DUTIES AND RESPONSIBILITIES
- Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal
- Provide support to clients employees in the operation of user systems and peripheral devices
- Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests
- Be accessible and provide a first resolution rate by using internal knowledge databases
- Cooperate with clients 2nd level service organizations and external service providers.
REQUIREMENTS
- C2 or fluency in Finnish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.
- Experience in 1st or 2nd level IT...