Finance Service Desk Analyst (O2C - Accounts Receivable)

Key Responsibilities

• Resolve Billing, AR, and Collections queries and escalations on time
• Investigate issues and coordinate with GSC and LSC teams for resolution
• Escalate critical cases to the manager for quick action
• Analyze escalations and recommend preventive solutions
• Identify and implement process improvements
• Conduct process training for team members
• Maintain complete and updated process documentation

Qualifications

• 2+ years O2C experience (Billing/AR) in a multinational environment
• Degree in Accounting, Finance, or Business
• Strong customer service, communication, and problem-solving skills
• Knowledge of Billing, AR, Collections, and AP
• Highly organized, able to multitask and work under pressure
• Proficient in accounting systems/applications
• Self-starter and effective team player