Field Services Representative - Brazil

Field Services Representative – Brazil

The Field Service Representative (FSR) supports the OEM and SES’s airline customers with advanced technical expertise for installation and maintenance issues and problem‑solving processes. The FSR works with OEM, airline or vendor personnel to ensure all work performed is in accordance with agreed contractual terms and that aircraft are returned to service with fully functioning In Flight Entertainment and Connectivity (IFEC) at the earliest opportunity.

Key Responsibilities

• Achieve and maintain specific OEM and customer satisfaction goals as defined by SES Senior Leadership.
• Develop and maintain excellent working relationships with all internal and external stakeholders.
• Complete assigned tasks as required to meet deadlines.
• Work collectively with the OEM and the customer airline’s maintenance, engineering and planning teams to ensure all issues are identified and resolve...