Job Description
Field Services Engineer
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Field Services Engineer.
Job Summary
Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling.
Key Responsibilities
- Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
- Analyze, resolve, respond to, and document end user inquiries.
- Install desktop/Laptop software using approved tools.
- Troubleshoot operating system.
- Troubleshoot connection issues with LAN/WAN.
- Update tickets with accurate and timely records of work performed, and re...