Field Service Technician - Toronto

Position Summary

This position is responsible for equipment installation and technical support of Weber, Inc. Solutions. Investigate and resolve customer reports of technical issues, while helping to prevent future operational or service difficulties. Develop and maintain good customer relations that represent Weber’s brand promise and ultimately deliver their Perfect Portion.

Job Title

Field Service Technician – Toronto

Department

Canada Field Service Reactive

Reports to

Service Manager

Supervisory Responsibilities

None

Duties and Responsibilities

• Provides on‑site technical assistance to help troubleshoot and repair equipment in an agreed upon amount of time. Provides a communication link between the customer and Weber, Inc. to help ensure that effective service is provided to the customer and escalation protocols are implemented when required.
• Installs new solutio...