Field Service Engineer

Nihon Kohden American (NKA) is seeking a field-based Field Service Engineer to provide on-site support in the northeast region, being based in the northern New Jersey or greater New York City areas.

The position is responsible for maintaining the relationship's success with NKA customers to achieve the goals and objectives identified by the customer and NKA. The individual will identify, evaluate, resolve, or raise customer pain points. In addition, the individual will act as a customer advocate and liaison back into NKA organization. This position will provide on-site and remote support for NKA patient monitoring and ventilator infrastructures, including troubleshooting, IT support and other supports as needed.

Essential Functions and Main Duties