Field Service Engineer - Sevilla - Core Lab

Primary Objective of Position

The Technical Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing first line level one service and assisting with instrument installations and deinstallations.

Major Accountabilities

• Provide first line service to customers (service interventions which may require less than 4 hours labor time).
• Schedule and perform planned/predictive maintenance (PM/PdM) activities.
• Schedule, perform and document hardware and software updates (TSBS).
• Assist with instrument installations and deinstallations.
• Travel within the service area (50% of time).

Success Metrics

Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.

Education

Bachelor’s / Engineering degree in medical, el...