Field Service Engineer

Field Service Engineer – 4 on 4 off

Location: Field-Based – Chester/Wrexham

Salary: £36,419 starting + up to £1,000 onboarding bonus + bonuses

Company: NoteMachine (A BRINK’s Company)

Shifts: 4 Days On / 4 Days Off | 09:00 – 20:30

Responsibilities

• Perform second-line break‑fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
• Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on‑time in full machine provision.
• Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
• Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
• Stay up‑to‑date with the latest product knowledge and industry trends through ongoing training and professional development.
• Conduct q...