FBS Call Center Representative (Pre-Sales)

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Job Summary

Pre-sales and lead qualification calls, plus inbound triage support, in a sales-oriented, metrics-driven environment. Unlicensed role; does not perform licensed insurance sales activities directly, and transfers qualified opportunities to licensed sales staff in the US. Reports to the FBS Direct Business Supervisor.

Supports Farmers' Direct Business sales pipeline by qualifying leads and triaging inbound inquiries with a consultative, sales-oriented a...