Job Description
Description We are looking for a FAST Advisor to support students and learners with payment-related questions, financial aid coordination, and account assistance in Chantilly, Virginia. This contract position with permanent potential is ideal for someone who enjoys delivering responsive customer service, solving complex issues, and helping individuals understand available financing pathways and university policies. The person in this role will balance inbound and outbound communication while working closely with financial aid partners to create a positive, accurate, and timely support experience.
Responsibilities:
• Respond to incoming calls and outreach requests by identifying each learner’s needs and providing clear, policy-aligned guidance and practical solutions.
• Guide students through payment methods, financing resources, and related university procedures so they can make informed decisions about their accounts.
• Partner with Financial Aid Advisors on daily ca...
Responsibilities:
• Respond to incoming calls and outreach requests by identifying each learner’s needs and providing clear, policy-aligned guidance and practical solutions.
• Guide students through payment methods, financing resources, and related university procedures so they can make informed decisions about their accounts.
• Partner with Financial Aid Advisors on daily ca...