Job Description
Job Description You will take full ownership of service delivery across your allocated regional sites. Managing both building maintenance and contract cleaning, you will ensure performance, compliance, and value for money while maintaining strong client relationships within a complex and highly regulated environment. You will act as the key interface between the client and operational teams, ensuring we consistently demonstrate high standards, transparency, and compliance. Key Responsibilities Oversee hard and soft FM service delivery across multiple sites Manage client relationships and proactively resolve service issues Ensure full compliance with statutory requirements and SFG20 maintenance standards Manage site-based teams including supervisors, engineers, and cleaners (where applicable) Oversee subcontractor performance, compliance, and service quality Monitor and report on KPIs, SLAs, and performance metrics using CAFM system (Maximo) Professional and Personal Competencies/Qualif...