Facilities Call Center Specialist
R
Robert Half Office Team
📍 Menlo Park, CA, United States
Job Description
Description
We are looking for a Facilities Call Center Specialist to support critical service coordination in Menlo Park, California. This Long-term Contract position is ideal for someone who can manage emergency and routine calls with accuracy, sound judgment, and a calm, detail-oriented approach. The role serves as a central point of communication for facilities and security-related requests, ensuring timely dispatch, clear documentation, and consistent shift-to-shift coordination.
Responsibilities:
• Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise.
• Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system.
• Dispatch facilities, security, or other response teams based on the nature of each request and follow through to suppor...
We are looking for a Facilities Call Center Specialist to support critical service coordination in Menlo Park, California. This Long-term Contract position is ideal for someone who can manage emergency and routine calls with accuracy, sound judgment, and a calm, detail-oriented approach. The role serves as a central point of communication for facilities and security-related requests, ensuring timely dispatch, clear documentation, and consistent shift-to-shift coordination.
Responsibilities:
• Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise.
• Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system.
• Dispatch facilities, security, or other response teams based on the nature of each request and follow through to suppor...