Expert Systems Engineer

   Role: Expert System Engineer  Responsibilities: * Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues. * Providing weekly/monthly client read-outs and presentations * Client's point of contact on any application/database performance issue. * Identify, qualify & help drive the issues/bugs to remediation/resolution. *  Keep track of identified issues/fixes and drive this resolution across the client base. * Assess the extremely complicated application and database performance issues and drive them to resolution. * Identify known issues and turn them into an alert and establish operational workflow with operational teams. * Prepare necessary documentation around technical procedures as well as operational procedures. * Participate in weekly/daily technical/leadership calls to update on the progress....

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