Job Description
Embrace a rewarding career at MiniMed as an Expert Product Support Representative III, helping to enhance the lives of those living with diabetes. Your guidance aids customers in using our innovative devices confidently every day.
Your main responsibilities will involve addressing customer inquiries and troubleshooting any product or software concerns they may encounter. With your bilingual skills in French and English, you'll ensure effective communication and support. This role is crucial for both customer satisfaction and ongoing product improvements through diligent documentation and teamwork.
Key Responsibilities:
• Answer customer product questions via chat and calls
• Troubleshoot issues and recommend solutions
• Keep detailed records of customer interactions and problems
• Work with cross-functional teams to improve products
• Provide training support on product usage
Requirements:
• 4+ years of relevant product support experience
• Experience in m...
Your main responsibilities will involve addressing customer inquiries and troubleshooting any product or software concerns they may encounter. With your bilingual skills in French and English, you'll ensure effective communication and support. This role is crucial for both customer satisfaction and ongoing product improvements through diligent documentation and teamwork.
Key Responsibilities:
• Answer customer product questions via chat and calls
• Troubleshoot issues and recommend solutions
• Keep detailed records of customer interactions and problems
• Work with cross-functional teams to improve products
• Provide training support on product usage
Requirements:
• 4+ years of relevant product support experience
• Experience in m...