Experienced Service Advisor
L
Lithia & Driveway
📍 Honolulu, HI, United States
Job Description
Dealership:L0253 Honolulu Buick GMC Cadillac
Honolulu Buick GMC Cadillac
Now Hiring - Experienced Service Advisor
+ Pay: $5,500-$13,000 Monthly
+ Schedule: Full Time
What You'll Do
+ Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
+ Follow the Initial Customer Contact (ICC) process.
+ Greet customers in a friendly and professional manner.
+ Identify, confirm and offer resolution to customer concerns.
+ Communicate with customer what needs to be done, how much it will cost and when service will be complete.
+ Assess customer needs by conducting a vehicle walk around.
+ Attain agreement from customer for service needs.
+ Offer a multi-point inspection.
+ Write accurate repair orders using ADP system.
+ Follow the Interim Customer Contact (ICC2) proce...
Honolulu Buick GMC Cadillac
Now Hiring - Experienced Service Advisor
+ Pay: $5,500-$13,000 Monthly
+ Schedule: Full Time
What You'll Do
+ Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
+ Follow the Initial Customer Contact (ICC) process.
+ Greet customers in a friendly and professional manner.
+ Identify, confirm and offer resolution to customer concerns.
+ Communicate with customer what needs to be done, how much it will cost and when service will be complete.
+ Assess customer needs by conducting a vehicle walk around.
+ Attain agreement from customer for service needs.
+ Offer a multi-point inspection.
+ Write accurate repair orders using ADP system.
+ Follow the Interim Customer Contact (ICC2) proce...