Job Description
The Opportunity
This role provides strategic leadership for Auto Physical Damage (APD), overseeing both repairable and total loss claims. The Experience Owner Lead is accountable for end-to-end process optimization, including estimating practices, repair cost and accuracy, total loss valuation, title procurement, and salvage inventory management. This role partners closely with direct repair facilities and external networks to drive consistency, efficiency, and optimal outcomes.
This position requires deep expertise in Auto Physical Damage (APD), including industry trends, estimating platforms (e.g., CCC), and a strong understanding of repair and total loss methodologies. The leader will drive modernization by advancing digital capabilities and integrating AI and automation to improve accuracy, efficiency, and the overall customer experience across the claim’s lifecycle.
This role collaborates with senior leadership across Claims Operations, Moderniz...