Experience Lead – Connected Get Help
G
General Motors
📍 Warren, MI, United States
Job Description
**Job Description**
**The Role**
The **Experience Lead – Connected Get Help - CCT** is responsible for designing and continuously improving the end-to-end advisor and customer help experience for Connected Vehicle issues, with a focus on mobile apps, in-vehicle Wi‑Fi, and infotainment (Bluetooth, Apple CarPlay/Android Auto, in‑vehicle apps). The role also covers other OnStar Connected Service troubleshooting processes such as Onboarding, Provisioning, Sales and Account Access and Linking.
This role translates customer pain points, operational insights, and business goals into clear advisor processes, customer journeys, and requirements that simplify troubleshooting, reduce time to resolution, and increase digital self-help for Connected Get Help across retail customers. This includes the ideation and design of the future Agentic AI experience for all CCT case types through feature creation and cross functional collaboration.
**What You'll Do:**
...
**The Role**
The **Experience Lead – Connected Get Help - CCT** is responsible for designing and continuously improving the end-to-end advisor and customer help experience for Connected Vehicle issues, with a focus on mobile apps, in-vehicle Wi‑Fi, and infotainment (Bluetooth, Apple CarPlay/Android Auto, in‑vehicle apps). The role also covers other OnStar Connected Service troubleshooting processes such as Onboarding, Provisioning, Sales and Account Access and Linking.
This role translates customer pain points, operational insights, and business goals into clear advisor processes, customer journeys, and requirements that simplify troubleshooting, reduce time to resolution, and increase digital self-help for Connected Get Help across retail customers. This includes the ideation and design of the future Agentic AI experience for all CCT case types through feature creation and cross functional collaboration.
**What You'll Do:**
...