Executive/ Senior Executive, Service Excellence (Hospitality)

We are seeking a detail-oriented, service-driven and proactive Senior Executive, Service Excellence & Learning & Development to join our Hospitality team. This role is responsible for supporting service excellence initiatives and delivering learning and development programs across Hotels and Food & Beverage operations. You’ll play a key role in enhancing guest experience, strengthening service culture, and ensuring the effective execution and administration of training initiatives that support operational excellence.

• Review and analyze guest feedback from surveys, reviews, and internal sources to identify service gaps.
• Support service excellence initiatives and action plans to enhance guest satisfaction and service standards.
• Collaborate with operational teams to identify service-related training needs and improvement opportunities.
• Support data collection and basic...