Job Description
Job Title: Executive – Product Support
Company: PracticeLeague Legaltech Pvt Ltd. (RazorSign)
Work Mode: Work from Office
Working Days: Monday to Friday
Location: Baner, Pune
Job Description
We are seeking a customer-focused, enthusiastic, and proactive Product Support Executive with strong communication skills to join our growing team. In this role, you will work closely with clients to understand their issues, assist with product configuration, and ensure seamless usage of our platform.
Roles and Responsibilities
- Deliver exceptional client service in a proactive, timely, and efficient manner.
- Communicate confidently with clients to understand and interpret issues.
- Take end-to-end ownership of client queries and ensure closure within defined SLAs.
- Interact with end users to gather detailed issue information and document it accura...