Executive Director - AEP Applicant Services

JPMorgan Chase

📍 Plano, TX, United States

Full-time other-general

Job Description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Director in Digital Acquisitions and Enablement Platform organization, you will lead the Applicant Onboarding product area, owning strategy, roadmap, and execution to modernize and scale end-to-end applicant services. You will drive innovation that improves applicant outcomes, increases operational efficiency, and strengthens risk and controls-while advancing a self-service, platform-first model that enables Lines of Business to launch and evolve onboarding experiences faster and more safely.

This role requires a product leader who combines deep technical credibility (including strong AI/GenAI literacy) with executive-level communication skills to engage confidently with Lines of Business product customers, operations, technology, and control partners.

**Job responsibilities**