Executive, Contact Center Sales (Motor Insurance)
C
Confidential
📍 singapore, singapore, Singapore
Job Description
Job Description:
- Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
- To deliver the required sales targets and KPIs consistently
- Perform sales calls and attend to customers’ requests in line with policies and procedures
- Using simple, clear and concise languages to communicate effectively with customers
- Actively listen and probe appropriate questions to accurately recommend products and solutions based on customer’s needs and requirements
- Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to increase our Contact Centre Outbound sales conversion, reducing leads wastage
- Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction
- Being customer centric – Gather customers’ feedback, ideas and suggestions to bring the team/organisation be closer ...