Job Description
Responsibilities
- Handling all day-to-day Air/ Ocean import shipments from booking, documentation, transportation, custom brokerage till invoicing & completion of shipment files.
- Providing expert advice to clients regarding logistic processes, documentation, or any other shipping questions which may arise.
- Maintain high quality service and ensure all data, details are accurate inserted into system and to internal/ external customer.
- Be responsible for follow up and complete the assigned shipments, the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties, stakeholders.
- Maintain relationships with carriers and customers. Provide exceptional customer service to customers and carriers. Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by customers (when necessary)...