Executive Assistant Manager

Duties

• Develop and implement strategies to improve rooms quality, efficiency, and guest experience.
• Manage day‑to‑day operations.
• Maximize departmental profitability through cost control, inventory management, and revenue enhancement initiatives.
• Ensure strict adherence to brand standards, SOPs, and service quality, acting as a steward for guest experience.
• Supervise, train, and develop department heads (HODs) and staff, conducting performance evaluations to ensure compliance with hotel policies.
• Handle high‑level guest inquiries, resolve complaints, and ensure high customer satisfaction ratings.
• Act as a liaison between rooms divisions and the General Manager, providing updates on performance, labour, and budget.

Requirements

• High school diploma.
• A formal hospitality qualification.
• Minimum 5+ years of progressive experience in hotel operations, with at ...