Executive Assistant, HR Group Shared Services HZTS

Job responsibilities:

• Support HR-related inquiries received from employees, line managers or other stakeholders
• Manage inquiries using available system
• Create and maintain HR-related frequently-asked questions (FAQs) on the intranet and HR chatbot.
• Manage and optimize the HR Support Centre knowledge database, ensuring its content remains accurate and up-to-date.
• Participate in activities to promote the services of HR Support Centre, such as the design of eDMs and posters.
• Liaise with vendors to follow up on background screening reports for candidates
• Responding to reference check requests for former employees
• Preparing certificates of employment for employees, based on specific request types
• Prepare regular and ad hoc reports for management analysis.
• Identify areas for improvement and contribute to developing solutions that enhance productivity, work quality, ...