Evergreen Talent Pool - Gateway Node

Responsibilities

• Connect with customers by living up to our brand promise and meeting their needs.
• Converse with customers so they fully understand solutions and provide helpful product recommendations.
• Conduct oneself ethically and adhere to Treating Customer Fairly principles.
• Identify and cross/sell products aligned to customer needs.
• Maximise channel optimisation opportunities aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert to eChannels or encourage use of digital and self‑service channels.
• Always comply with procedures, processes, and relevant business guidelines and understand associated risks.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of organisational values.
• Takes accountability for own p...