EU Customer and Sales Operations Specialist

Job Description

As a Customer and Sales Operations Specialist (Europe), you will be the primary point of contact for ONWARD’s customers across the DACH region and broader Europe. You will be responsible for delivering exceptional post‑sale support and ensuring a seamless customer experience across clinics, distributors, and home users. In addition to core customer support responsibilities, this role will support key sales operations activities, including CRM support, quoting, and operational coordination, reflecting the hybrid nature of the European market.

This role is critical to supporting ONWARD’s European expansion by balancing high‑quality customer experience with efficient commercial execution.

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
• Provide timely, accurate, and professional support regarding product usage, troubleshooting, and general inquiries, escalating comple...