Job Description
Job Description
Leadership & Staff Management
- Leads, trains, and inspires a team of wine educators and hospitality professionals to uphold the highest standards of luxury service with a hands-on approach and active floor presence.
- Fosters a culture of professionalism, integrity, and hospitality that mirrors the prestige of our wines.
- Communicates and consistently enforces company policies and procedures, standards of service, and performance expectations effectively to the Tasting Room staff.
- Ensures all training materials and SOPs are accurate, up-to-date, and any changes are effectively communicated.
- Provides individualized coaching and development to promote team member growth and retention.
- Collaborates with internal teams (Marketing, Wine Club, Events) to execute private tastings, curated events, and exclusive release experiences.
- Represents the estate at select industry and trade events as...