Escalation Team Leader
I
IMT Resourcing Solutions
📍 Tower Hill, City and County of the City of London, United Kingdom
Job Description
Role: Escalation Team Lead
Location: London (Hybrid - 3 days in office / 2 days from home)
Salary: £50,000-£60,000 + benefits
Benefits: Hybrid working | Career progression | Technical leadership | Growing MSP environment
Our client, a leading managed IT services provider, is looking for an experienced Escalation Team Lead to lead its 3rd Line technical escalation function.
This is an excellent opportunity for a technically strong leader who enjoys remaining hands-on while mentoring and developing a team of skilled engineers. You'll play a key role in resolving complex customer issues, driving service excellence and supporting the continued growth of an ambitious organisation.
What you'll do
Lead and develop a team of 3rd Line engineers within a busy MSP environment.
Take ownership of complex technical escalations and major customer issues.
Mentor and coach engineers, providing technical guidance and leadership.
Work closely w...
Location: London (Hybrid - 3 days in office / 2 days from home)
Salary: £50,000-£60,000 + benefits
Benefits: Hybrid working | Career progression | Technical leadership | Growing MSP environment
Our client, a leading managed IT services provider, is looking for an experienced Escalation Team Lead to lead its 3rd Line technical escalation function.
This is an excellent opportunity for a technically strong leader who enjoys remaining hands-on while mentoring and developing a team of skilled engineers. You'll play a key role in resolving complex customer issues, driving service excellence and supporting the continued growth of an ambitious organisation.
What you'll do
Lead and develop a team of 3rd Line engineers within a busy MSP environment.
Take ownership of complex technical escalations and major customer issues.
Mentor and coach engineers, providing technical guidance and leadership.
Work closely w...