Job Description
Job Title
EOS Program Manager, Customer Recovery & Acceleration
Role Overview
The EOS Program Manager is a strategic, cross-functional leader within the Product Success Organization responsible for planning, orchestrating, and executing End-of-Service (EOS) and product deprecation efforts across the customer base.
This role ensures that customers, internal teams, and product stakeholders are proactively prepared for product sunsets, feature deprecations, and lifecycle transitions. Rather than reacting to risk, the EOS Program Manager drives structured, forward-looking programs that minimize disruption, protect revenue, and enable seamless customer transitions. This role translates lifecycle decisions into coordinated execution plans that ensure customers successfully migrate, adopt new capabilities, or transition off legacy functionality with confidence.
Key Responsibilities
Product Lifecycle & EOS Program Management
· Own and lead end-to-en...