Entry-Level Technical Support Engineer
R
Radenta Technologies, Inc.
📍 success, sk, Canada
Job Description
Join the Client Success Partners Team at our company as an Entry-Level Technical Support Engineer. Provide prompt technical support on IT-related issues while ensuring security and system health.
This role focuses on delivering professional technical assistance to customers and internal users. You will diagnose hardware and software issues, deploy security agents, and conduct security investigations. This position also involves coordinating with users to resolve incidents and manage security alerts effectively.
Key Responsibilities:
• Provide technical support for IT incidents and queries
• Diagnose hardware and software issues promptly
• Deploy and monitor endpoint security agents
• Analyze security alerts and potential threats
• Document incidents and resolutions accurately
Requirements:
• Bachelor's degree in Computer Science or IT
• Experience in endpoint security or IT support preferred
• Basic troubleshooting skills on Windows systems
• Strong ...
This role focuses on delivering professional technical assistance to customers and internal users. You will diagnose hardware and software issues, deploy security agents, and conduct security investigations. This position also involves coordinating with users to resolve incidents and manage security alerts effectively.
Key Responsibilities:
• Provide technical support for IT incidents and queries
• Diagnose hardware and software issues promptly
• Deploy and monitor endpoint security agents
• Analyze security alerts and potential threats
• Document incidents and resolutions accurately
Requirements:
• Bachelor's degree in Computer Science or IT
• Experience in endpoint security or IT support preferred
• Basic troubleshooting skills on Windows systems
• Strong ...