Entry-Level Contact Center Representative (Full-Time & Part-Time)

Position Overview

We are hiring entry-level Contact Center Representatives to support inbound and outbound customer service, technical support, and sales projects for a diverse client base. The role involves handling customer inquiries, resolving issues, and identifying opportunities to promote additional products and services.

Key Responsibilities

• Answer inbound and outbound calls in a professional and courteous manner
• Resolve customer concerns efficiently, aiming for first-call resolution
• Research internal systems to locate missing information and collaborate with other departments as needed
• Accurately document customer interactions and process claims
• Engage in solution‑based conversations to recommend the best options
• Follow scripts, policies, and procedures while using training resources to provide accurate information
• Maintain confidentiality and handle sensitive information appropr...