Enterprise Technical Support Engineer: 26-01770
A
Akraya
📍 Thiruvananthapuram, Kerala, India
Job Description
Primary Skills: Enterprise Technical Support Engineer DNS (advanced), DHCP (advanced), IPAM (advanced), TCP/IP networking (advanced), Linux/Unix administration (intermediate)
Contract Type: Contract
Duration: 12+ Months
Location: Trivandrum.
Job Summary: This role requires an experienced engineer to provide high-level technical support for enterprise customers facing complex DDI and networking challenges. The successful candidate will troubleshoot, resolve, and document intricate issues, collaborating with cross-functional teams to ensure customer satisfaction. Leveraging AI-powered tools will be crucial in accelerating diagnostics and knowledge creation for this global support position.
Resolve critical customer technical issues end-to-end. Troubleshoot DDI and network configuration problems. Analyze logs, packet captures, and configurations for root cause. Create and maintain technical doc...
Contract Type: Contract
Duration: 12+ Months
Location: Trivandrum.
Job Summary: This role requires an experienced engineer to provide high-level technical support for enterprise customers facing complex DDI and networking challenges. The successful candidate will troubleshoot, resolve, and document intricate issues, collaborating with cross-functional teams to ensure customer satisfaction. Leveraging AI-powered tools will be crucial in accelerating diagnostics and knowledge creation for this global support position.
Key Responsibilities: