Enterprise Software Implementation & Consulting - Randstad

ERP Support Manager | 6-Month Contract (Perm Potential) | Melbourne

A growing organisation is looking for an experienced ERP Support Manager to lead a small support team and own the resolution of complex system issues. This is a hands-on leadership role with a possible pathway to permanency for the right person.

What you'll be doing:

• Lead and provide day-to-day oversight of a small team of Level 1 and 2 support engineers
• Resolve escalated Level 3 issues across ERP and integrated systems
• Liaise with the ERP developer to specify, test and manage system customisations
• Manage service delivery and performance metrics across ERP and reporting tools (including Cognos and Phocas)
• Partner with business stakeholders to translate requirements into enhancements, data extracts and process improvements
• Provide technical governance for development activities
• Lead troubleshooting on complex, cross-system issues

What ...