Job Description
Description
:The Enterprise Operations Manager oversees the operational and strategic management of a client relationship with the primary focus of achieving and surpassing client expectations. This position reports to an Enterprise Account Director with a dedication towards achieving account profitability; serving as the primary escalation contact; providing account leadership and mentorship to the Site Managers and on-site teams.
Essential Job Responsibilities
Manage and oversee all assigned locations, personnel, and equipment for a client with multiple locations nationally
Oversee the Site Managers and potentially other employees at multiple site locations
Provide management direction to ensure our accounts are receiving quality service while operating efficiently and profitably
Develop strategies to achieve 100% client satisfaction
Strategically engage Epiq resou...