Enterprise CX Strategic Planning Senior Advisor
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The Cigna Group
📍 Bloomfield, CT, United States
Job Description
**Role Summary**
The **Enterprise Customer Experience Strategic Planning Senior Advisor** is an enterprise‑level individual contributor role responsible for helping shape, steward, and advance Cigna’s customer experience (CX) strategy across multiple business units and portfolios. This role operates beyond any single line of business, partnering with enterprise stakeholders to align priorities, investments, and decisions to the customer problems that matter most.
The Senior Advisor brings strong analytical rigor and strategic judgment, using qualitative and quantitative data to assess performance, identify patterns and risks, and translate insights into clear strategic direction. Comfortable operating in ambiguity, this role helps leaders navigate complexity, evaluate progress, and make informed decisions. The role works collaboratively across Business Units (USE, PBS, and Accredo) and enterprise functions to deliver data‑driven, executive‑ready insights that inform...
The **Enterprise Customer Experience Strategic Planning Senior Advisor** is an enterprise‑level individual contributor role responsible for helping shape, steward, and advance Cigna’s customer experience (CX) strategy across multiple business units and portfolios. This role operates beyond any single line of business, partnering with enterprise stakeholders to align priorities, investments, and decisions to the customer problems that matter most.
The Senior Advisor brings strong analytical rigor and strategic judgment, using qualitative and quantitative data to assess performance, identify patterns and risks, and translate insights into clear strategic direction. Comfortable operating in ambiguity, this role helps leaders navigate complexity, evaluate progress, and make informed decisions. The role works collaboratively across Business Units (USE, PBS, and Accredo) and enterprise functions to deliver data‑driven, executive‑ready insights that inform...