English Customer Support Trainer and Quality Assurance

🚀 Training and Quality Assurance Customer Service - US Market

Project: Global Logistic Company

📍 Location: Sleman City Hall, Yogyakarta

🌙 Night Shift for US Customers

We are looking for a skilled and motivated English-speaking Trainer & Quality Assurance (TQA) Specialist to join our growing team in Yogyakarta. This role is ideal for professionals with experience in customer support environments.

In this role, English proficiency at the B2-C2 level is required, as you will support global clients and customers.

What You Will Do:

• Deliver training programs in English for customer service teams

• Monitor and evaluate call, chat, and email interactions to ensure service quality standards are met

• Develop, enhance, and maintain QA frameworks in line with client expectations

• Provide coaching an...