English Customer Support Team Lead - Yogyakarta

🚀 Team Lead Customer Service - US Market

Project: Global Logistic Company

📍 Location: Sleman City Hall, Yogyakarta

🌙 Night Shift for US Customers

Teleperformance is calling out leaders who are ready to inspire, drive performance, and lead a team of Customer Support to success!

Requirements:

• Fluent in both written and verbal English (is a MUST)
• Handling English-speaking customers through email and inbound calls
• Willing to work in a shifting schedule (Operational hours from 9 PM-9 AM)
• Has experience in the same role, or as SME Team Lead for at least 6 months
• Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
• Highly sensiti...