Job Description
Step into a pivotal leadership role at Manulife where you will enhance technology incident management and drive operational excellence. This hybrid position focuses on system reliability and protects customer trust across critical platforms.
As the Engineering Manager, you will lead incident management and operational response for technology platforms, ensuring effective communication during high-impact incidents. Collaborating with engineering leaders and stakeholders, you will improve support readiness and continuous operational processes. Your focus will be on fostering a culture of reliability and performance improvement, translating technical issues to business impact.
Key Responsibilities:
• Lead incident management across critical technology platforms
• Establish and improve incident playbooks and monitoring practices
• Partner with stakeholders to identify root causes of incidents
• Provide visible leadership and deliver updates...
As the Engineering Manager, you will lead incident management and operational response for technology platforms, ensuring effective communication during high-impact incidents. Collaborating with engineering leaders and stakeholders, you will improve support readiness and continuous operational processes. Your focus will be on fostering a culture of reliability and performance improvement, translating technical issues to business impact.
Key Responsibilities:
• Lead incident management across critical technology platforms
• Establish and improve incident playbooks and monitoring practices
• Partner with stakeholders to identify root causes of incidents
• Provide visible leadership and deliver updates...