Job Description
Tridum / KNX Engineer
Join our service delivery team as a Specialist Senior Service Representative, where your technical expertise will directly impact customer success. This role blends hands-on problem-solving with strategic consulting—you'll lead complex maintenance projects, troubleshoot multi-component systems, and help customers achieve optimal performance.
What will you do?
* Diagnose and resolve complex system issues using root cause analysis and collaboration with engineering experts
* Oversee installation, commissioning, and preventive maintenance to ensure system reliability and safety
* Deliver technical consulting to customers and internal teams to uncover needs and support business development
* Guide field service engineers and coordinate across teams to provide seamless, high-quality service solutions
What are the key skills we are looking for?
* Active Listening — advanced level; understanding customer c...
Join our service delivery team as a Specialist Senior Service Representative, where your technical expertise will directly impact customer success. This role blends hands-on problem-solving with strategic consulting—you'll lead complex maintenance projects, troubleshoot multi-component systems, and help customers achieve optimal performance.
What will you do?
* Diagnose and resolve complex system issues using root cause analysis and collaboration with engineering experts
* Oversee installation, commissioning, and preventive maintenance to ensure system reliability and safety
* Deliver technical consulting to customers and internal teams to uncover needs and support business development
* Guide field service engineers and coordinate across teams to provide seamless, high-quality service solutions
What are the key skills we are looking for?
* Active Listening — advanced level; understanding customer c...