Job Description
We are seeking a highly articulate, personable, and proactive Engagement Specialist to join our client’s team. In this role, you will be the primary point of contact for their health plan members, acting as a trusted advisor and brand ambassador. Your goal is to foster deep relationships, drive participation in health programs, and ensure our members feel heard and valued.
This position requires a native level of English proficiency. While English as a second language is welcome, candidates must demonstrate a neutral, professional accent to ensure clear communication with our diverse member base.
Job Responsibilities
- Member Outreach & Relationship Building: Execute phone-based engagement strategies to increase member retention. You will build trust through regular, empathetic communication.
- Strategic Execution: Implement tailored engagement plans designed to improve member participati...