Job Description
Bring your analytical skills to Enercare as a Workforce Analyst in Markham, Ontario. This full-time position focuses on capacity planning, predictive modeling, and ensuring optimal service delivery.
As a Workforce Analyst, you will leverage analytics for real-time monitoring and workforce utilization, influencing technician efficiency and customer satisfaction. Your role is key to balancing immediate operational demands with a long-term workforce strategy, directly enhancing Enercare's renowned HVAC services.
Key Responsibilities:
• Monitor service queues for effective task routing
• Analyze operational data for efficiency improvements
• Develop capacity forecasting models across multiple time horizons
• Generate reports using IFS systems and Power BI dashboards
• Conduct KPI trend analysis to improve service levels
Requirements:
• Diploma or degree in analytics, data science or related field
• 3+ years of...
As a Workforce Analyst, you will leverage analytics for real-time monitoring and workforce utilization, influencing technician efficiency and customer satisfaction. Your role is key to balancing immediate operational demands with a long-term workforce strategy, directly enhancing Enercare's renowned HVAC services.
Key Responsibilities:
• Monitor service queues for effective task routing
• Analyze operational data for efficiency improvements
• Develop capacity forecasting models across multiple time horizons
• Generate reports using IFS systems and Power BI dashboards
• Conduct KPI trend analysis to improve service levels
Requirements:
• Diploma or degree in analytics, data science or related field
• 3+ years of...