Endpoint Support Specialist | Chicago
T
TEKsystems
📍 Chicago, IL, United States
Job Description
Description
Our customer is seeking an eager-to-learn Endpoint Support Specialist to join their team in Chicago. This role is crucial for providing direct, in-person technical support to our users at our solution cafe and ensuring smooth IT operations. While the daily volume is low, this position offers significant opportunity for growth into higher-level engineering tasks for a motivated individual.
Key Responsibilities:
• Provide hands-on, in-person technical support to end-users at the solution cafe, addressing a variety of hardware and software issues.
• Troubleshoot and resolve Tier 2/3 hardware, software, and operating system problems.
• Manage and resolve IT tickets that require physical intervention or on-site support.
• Assist with device deployments using Intune and Autopilot, following established processes.
• Support a predominantly Lenovo Windows environment (99%), with occasional support for Mac devices.
• Provide support for the Office 365 environ...
Our customer is seeking an eager-to-learn Endpoint Support Specialist to join their team in Chicago. This role is crucial for providing direct, in-person technical support to our users at our solution cafe and ensuring smooth IT operations. While the daily volume is low, this position offers significant opportunity for growth into higher-level engineering tasks for a motivated individual.
Key Responsibilities:
• Provide hands-on, in-person technical support to end-users at the solution cafe, addressing a variety of hardware and software issues.
• Troubleshoot and resolve Tier 2/3 hardware, software, and operating system problems.
• Manage and resolve IT tickets that require physical intervention or on-site support.
• Assist with device deployments using Intune and Autopilot, following established processes.
• Support a predominantly Lenovo Windows environment (99%), with occasional support for Mac devices.
• Provide support for the Office 365 environ...