End User Support Specialist-this Position Requires (Guadalajara)

OEC Group offers competitive salary, great benefits, opportunities for professional growth, and more. This position is onsite in Guadalajara, Jalisco.

What We're Looking For

• L3 Level Engineer to join IT helpdesk support team, providing technical support to end users.
• 2–5 years of experience in an IT helpdesk role, supporting remote and on‑site users.
• Excellent verbal and written communication in English, patience and customer‑service skills.
• 100% onsite availability required.
• Ability to commute or relocate to 44130, Guadalajara, Jalisco before starting work.

Essential Duties & Responsibilities

• Perform local and remote troubleshooting support using diagnostic techniques.
• Determine best solutions based on customer issue details.
• Develop SOPs at management/engineering request.
• Create training manuals and user guides for IT solutions.
• Improve ticket handling effici...