Job Description
Top Skills' Details-Tier 2 Support
-Advanced Windows 10/11 troubleshooting
-Active Directory (on-prem) and Entra ID (Azure AD)
-End-user networking fundamentals including TCP/IP, DNS basics, and VPN/Wi-Fi troubleshooting.
-ITSM tools (ServiceNow, Jira, Freshservice, etc.)
-Strong organizational skills, attention to detail, and clear written/verbal communication.
Description
End User Services Support Specialist
Position Summary
End User Services Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination. The role focuses on operational execution, consistency, and attention to detail to free senior staff for higher-level strategic initiatives.
-Advanced Windows 10/11 troubleshooting
-Active Directory (on-prem) and Entra ID (Azure AD)
-End-user networking fundamentals including TCP/IP, DNS basics, and VPN/Wi-Fi troubleshooting.
-ITSM tools (ServiceNow, Jira, Freshservice, etc.)
-Strong organizational skills, attention to detail, and clear written/verbal communication.
Description
End User Services Support Specialist
Position Summary
End User Services Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination. The role focuses on operational execution, consistency, and attention to detail to free senior staff for higher-level strategic initiatives.