Educational Tech Support Specialist (Hybrid, Colombia)

EnglishScore, a global provider of mobile English proficiency tests, seeks a Product Support Specialist in Bogota on a hybrid 12-month fixed-term contract. The role combines test integrity with customer support for our app and Tutors platform.

You will monitor sessions, handle incidents, assist users via email, chat, and Zendesk, and help maintain records in JIRA and our Help Centre. Fluency in English and Spanish is required, with GDPR awareness and a customer-first mindset.