EDI Production Support
I
ICONMA, LLC
📍 United States, United States, United States
Job Description
Our client, a Health Insurance company, is looking for a EDI Production Support for their Columbia, MD/Hybrid location. Responsibilities: Production Monitoring & Support
+ Monitor applications using tools like Dynatrace and Jenkins for system health and performance
+ Provide Tier 1/L1 support for production applications and tenant systems.
Incident Management & Issue Resolution
+ Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure
+ Conduct root cause analysis (RCA) and identify recurring incident patterns
+ Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce)
+ Collaborate with development, QA, and infrastructure teams for issue resolution
Data Analysis & EDI Processing
+ Analyze and process EDI 837/835 healthcare claims and XML files
+ Investigate claim errors (e.g., 999 ...
+ Monitor applications using tools like Dynatrace and Jenkins for system health and performance
+ Provide Tier 1/L1 support for production applications and tenant systems.
Incident Management & Issue Resolution
+ Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure
+ Conduct root cause analysis (RCA) and identify recurring incident patterns
+ Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce)
+ Collaborate with development, QA, and infrastructure teams for issue resolution
Data Analysis & EDI Processing
+ Analyze and process EDI 837/835 healthcare claims and XML files
+ Investigate claim errors (e.g., 999 ...