eCommerce Operations Specialist

The OEM Customization Ecommerce Accessory Specialist is a cross-functional role responsible for supporting end-to-end digital order operations, including accessory inbound processing, order fulfillment, packaging, and returns management. This position goes beyond transactional execution by leveraging data to improve processes, identify trends, and drive operational excellence. 

The primary responsibility is to ensure secure, and accurate fulfillment of online customer orders while delivering a best-in-class post-purchase experience. The ideal candidate combines strong operational execution with the ability to analyze data, identify root causes, and recommend actionable improvements. 

Key Functions and Responsibilities 

• Process open returns and refunds in accordance with defined procedures and financial controls 

• Triage customer inquiry tickets, determine root cause, and driv...