Ecommerce Assistant

In this role, youll support customers by answering their queries, shade matching their hair, and helping to fulfil their orders, playing a key part in ensuring our customers receive a smooth and positive experience from checkout to delivery. You may also find yourself wearing hair extensions and appearing in social media content as part of our brand activity!

Key Responsibilities:

• Respond to customer enquiries via email, social media, and live chat
• Process returns, exchanges, and order updates
• Accurately pick and pack orders in a timely manner
• Maintain a friendly, brand-appropriate tone in all communications
• Ensure the workspace remains clean and organised
• Appear in social media content where required
• Provide product advice, troubleshoot issues, and ensure prompt, professional support

The Ideal Candidate Will Have

• A strong understanding of the online hair and...