Job Description
Job Purpose:
As the Ecom Operation Specialist, you will own and continuously improve the end-to-end post-purchase customer journey for Arc'teryx Japan's ecommerce business — from seamless fulfilment operations to meaningful customer insights — ensuring every interaction after purchase deepens customer loyalty and reflects the values of the brand.
Key responsibilities and accountabilities:
You manage order check, error handling, and escalation responses, including Guest Service inquiry escalations and SAP linkage confirmation.
You oversee fraud prevention operations and payment exception handling (chargebacks and miscalculations), balancing customer experience with business risk.
You act as the primary coordinator between supply chain teams, delivery carriers, and external partners to ensure accurate and timely order delivery.
You manage promotional operation...